Contact US
Mobile No. +92 3076660346
Email: info@nexton.com.pk
Business Inquiry (PAKISTAN): sales@nexton.com.pk
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Free Express Shipping in Pakistan for orders worth of PKR 1,500 or above.

The customer will usually get an order in 3-5 business days after the order has shipped out. After your payment is authorized, it can take up to 2 days for us to process your order and ship it. This is just an estimate and does not include weekends and holidays. We do not ship to P.O Boxes. Delivery can take longer in remote areas in Pakistan.

A standard shipping rate of Rs 200 will be charged on all domestic orders worth of less than Rs 1,500.

Shortly after placing your order, you will receive an email with your order number and an order tracking number (if a valid email address was supplied). During transit of your package, you may enter that number into our Order Tracking section to check your order status.

There is currently no free international shipping option for international orders. We are working to bring this offer soon for our international customers.

All products purchased from www.nextom.com can be exchanged within 15 days only if:

The item(s) is faulty, damaged or defective at the time of delivery.

The item(s) are found to be not the same as you had actually purchased.

You must notify us within 3 days of delivery by writing to customerservice@nexton.com.pk or calling at +92 42 35948819-21 in case you want to raise a dispute. nexton.com.pk looks at each dispute on a case-by-case basis and tries to be fair to both parties.

In case an item is found to be faulty or damaged, you will have to send the defective product back to us within 15 days of purchase. Upon receipt, we shall issue a replacement against the product mentioned in the Invoice.

No product/item ordered online can be exchanged at any retail store.

Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at customerservice@nexton.com.pk within 5 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

Exchange request is made outside the specified time frame.
Product is damaged because of use.
Product has been tampered.
Anything is missing from the package including, labels, original packing.
Nexton does not offer a “Money Back Guarantee” on purchased items.

A “refund” may only be issued if:

The customer cancels the order, before our team starts processing the shipment.
The item(s) is found to be not the same as you had actually purchased and the replacement is unavailable.
The transaction does not verify the security checks and our sales team is not willing to process such order.
The shipment has been delayed due to weather issues, logistic issues, political issues, etc. and the customer thinks that they do not need the products any longer.

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